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I took my MTB with impossible Elixir disk brakes into Smiths. I cried such a large pool of tears that Ross installed the brake pads I was unable to put on myself, and in about ten minutes
Eddie
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Beautiful shop with FANTASTIC staff. I worked with Erik (owner) and Josh (super nice guy) to find the right bike. I walked in having no idea what I was looking for. I left with a beautiful Trek Neko and confidence knowing I was on the right bike for me.
Jamie
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As a person new to road biking I was intimidated by all the things I didn't know, but felt I should know. The staff at Smith's made sure I was geared up with the essentials and answered any seemingly ridiculous questions I had.
Mandy
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La Crosse is lucky to have such an amazing Bike Shop. Smith's Bike Shop has always been my "go-to" bike and bike accessory retailer. Eric and his staff are VERY knowledgeable, helpful and friendly; I trust their opinions and suggestions for products.
Jordana
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Awesome shop and great people! Eric helped me find my new ride and it was a great experience. Will be shopping there again.
Jared
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I knew absolutely nothing about bikes but with the help of the wonderful staff I left with a bike that I believe was the perfect choice for me. Not only did they really listen to what I thought I wanted in a bike but they made recommendations to me with out being pushy.
Heather
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These guys are amazing, they always take good care of my vintage schwinn and have been great at helping me order the correct parts.
Gayle
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Yesterday I bought my first Trek at this store and I was very pleased with the service. Terry was very knowledgeable, helpful and he went the extra mile for this customer.
Karina
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We've bought many bikes and accessories there over the years. They are always very helpful and knowledgeable. I would highly recommend Smith's!
Jill
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The staff is always awesome and friendly. I recently got fitted and it was a great experience with valuable information and tips that I will certainly be applying to future rides. I will continue to bring my business here and I encourage others to do the same. My favorite part of the experience though was being a bystander to watching a father take his daughter shopping for what I'm guessing was her first bike. It was very touching and I hope to have a similar experience wth my future children.
Lloyd
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It's been a VERY long time since I'd bought a new bike. I felt it was very important to find one of superior quality at a modest price, as well as one that served my fitness needs as an occasional leisure trail rider. Every member of the staff I worked with was very knowledgeable not only about the components of each model they offered, but the specific use that each was intended for. After researching Trek, I knew that what each staff member had spoken of was correct about the Trek Verve 2 and it was the perfect bike for me! I had to wait very patiently for it to arrive as they are on very high demand, but it was definitely worth the wait! When I picked up my bike, I chose a few additional accessories, which they installed immediately while they explained their FREE annual winter tune-ups. The final step was getting a brief, thorough tutorial of shifting, etc and fitting my new bike to my exact size! Each member of the staff at Smith's Bike Shop were professional, courteous, and patient with my many questions; I never felt intimidated by my lack of knowledge. I would HIGHLY recommend visiting these folks and seeing what they have to offer. I couldn't be happier and am excited to hit the trails!
Eileen
